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Stuck on something, or have feedback? Reach us directly, browse common questions, or read the docs. We are a small team and we read every message ourselves.
Email support
Account, billing, render, or bug questions. The most reliable way to reach us.
support@clypmint.comRead the FAQ
The fastest answers to the questions we hear most, from formats to ownership.
Browse the FAQ →Open the studio
Manage projects, plan, and billing, or start a new render from your account.
Go to the studio →Common help topics
Quick answers to the things people most often write in about.
Longer and higher-quality renders take more time, especially when chapters are stitched for long footage. You can leave the page; the studio keeps working and your finished file appears when it is ready. If a render seems genuinely stuck, email us with the project link.
Open the project and tell the studio what you want in plain English, like “keep the intro long” or “punchier captions.” It re-renders with your note applied. Most edits land in one or two passes.
Plan, usage, and billing live in your account settings inside the studio. For anything that is not self-serve, including refunds or plan changes, email support and we will sort it out.
A link to the project, what you expected, what happened, and a screenshot if you have one. That is usually enough for us to reproduce it quickly.
Didn’t find it? Just write to us.
Tell us what is going on and we will get back to you. Every message reaches a human.